Become a Madman B2B Member

If you already have a credit account with Madman you can register to become a member of When you become a member of, you are given 24-hour online access to your Madman retailer account in a simple and convenient online interface.

In the secure member area of you can:

  • Pay your account online using Bpay or credit card
  • Place orders using's shopping cart
  • View your account statements online
  • Track the progress of current and back orders.
  • Download product catalogues, slick images and other press items

Information for Retailers

Madman is Australia's premier distributor of independent DVD and video products into rental and retail channels. We provide 4,000 square metres of warehouse, long span shelving, bulk pallet storage and motorised conveyor systems to ensure rapid and efficient flow through our operation, from arrival of manufactured stock to dispatch. Enterprise Resource Planning software manages and tracks inventory utilising computer location systems, while RF handheld scanning devices operated by our warehouse staff ensure accuracy of dispatched orders.

Madman Distribution distributes the products of Madman Entertainment, its affiliated labels and other independent companies, including Anchor Bay and Via Vision.

Credit Application

If you are a rental or retail outlet and wish to open an account with Madman, download and complete our credit application form.

Please note this service is available only to businesses operating within the Home Entertainment sector renting or retailing videos and dvds.

You can contact one of our friendly staff members :

Terms & Conditions

Download Madman's Terms and Conditions of Trade.

How To Pay Madman

To pay via EFT

Bank Commonwealth Bank of Australia
Swift Code CTBAAU2S
BSB 063 000
Account 12692299

To ensure that payment is allocated to correct account, please ensure that you use your account number as the statement reference and forward your remittance to:

Fax 03 9261 9262

To pay via Cheque

Please issue the cheque payable to The Madman Entertainment Pty. Ltd and post to:

Attention: Banking Officer
Madman Entertainment
Level 2, 289 Wellington Parade South
East Melbourne VIC 3002

Returns Authorisation

To return stock to Madman download the Madman Returns Authorisation form and email the completed form to or fax to 03 9261 9262.

The return policy applicable to DVD's distributed by Madman is as follows:

  • Please note no credits will be raised without prior authorization from Madman Entertainment. A RETURN AUTHORISATION NUMBER (R/A) will need to be obtained from our office by completing the RA request form. Please ensure your R/A number is displayed clearly on the return package and your return form is included. Failure to comply with these conditions will result in stock being returned to sender.
  • Any deleted titles will not be authorized for return.
  • Titles are returnable after 90 days and up to 12 months from invoice date, provided they are shrink-wrapped and not damaged in any way.
  • Please allow up to ten working days for your request to be processed.

Faulty goods will be credited to your statement as soon as possible. Please adhere to these instructions to ensure fast and efficient return of stock.

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